Discover U.S. Finds Beyond Local Shelves
Get what you ordered. If not, we'll make it right.
Support for eligible order issues under our Returns & Refunds Policy.
Get what you ordered. If not, we'll make it right.
Support for eligible order issues under our Returns & Refunds Policy.
Effective date: September 30, 2026
VERMART ships wellness, personal-care, beauty, grocery, household, baby and other eligible products to supported destinations. Most orders currently ship from Canada. As VERMART grows, an order may ship from another disclosed fulfillment location depending on product availability and destination.
The shipping services, charges, currencies and estimated delivery periods displayed at checkout are the options available for the order at that time.
Orders normally require 1–3 business days for payment approval, verification, product preparation and shipment under ordinary conditions.
Processing may take longer for:
Processing time is separate from carrier transit time.
If we cannot ship within the promised period, we will provide any delay notice, cancellation option or refund required by applicable law.
Shipping charges are calculated according to factors that may include destination, package weight, dimensions, product restrictions, carrier service and any promotion available at checkout.
VERMART may offer postal, courier, economy, standard, express or duties-paid services depending on destination. A service displayed for one country, product or order may not be available for another.
Shipping rates and service availability may change before an order is placed. The checkout total is authoritative for the submitted order.
Free shipping may be offered for eligible destinations, products, order values or promotional periods.
Unless expressly stated otherwise:
Delivery periods shown at checkout are estimates supplied by VERMART or the carrier and begin after the order has shipped, not when the order is placed.
Delivery may be affected by:
An estimated delivery date is not a guaranteed delivery date unless expressly identified as guaranteed. We will nevertheless honour any mandatory rights relating to delayed or undelivered orders.
Tracking information will be provided when available. Tracking events may not appear immediately after a label is created and may update only after the parcel reaches the carrier's processing network.
For cross-border shipments, the final-mile carrier may use a different tracking number. Customers should monitor tracking and respond promptly to delivery, pickup, customs or documentation requests.
Customers must provide a complete, accurate and deliverable address, including unit, apartment, building, postal code and telephone information where required.
Contact support@vermart.com immediately if an address correction is needed. We will attempt to help, but an address cannot always be changed after fulfillment begins.
Additional carrier fees, returns or replacement costs resulting from an incorrect or incomplete customer-supplied address may be the customer's responsibility where permitted by law.
An order may be divided into more than one shipment because of product availability, packaging requirements, carrier limitations or fulfillment locations.
When an order is split, separate tracking information may be provided. A split shipment does not normally create an additional shipping charge beyond the amount accepted at checkout unless the customer later requests a separately priced service.
International shipments may be reviewed by customs and other authorities in the destination country.
Where supported, VERMART may collect VAT, sales tax, customs duty or estimated import charges at checkout and transmit the required information to carriers, customs representatives or tax intermediaries.
The checkout or shipping option will indicate when an amount is intended to be prepaid. Where an amount is not shown as prepaid or included, the recipient may be required to pay the carrier, customs authority or broker before delivery.
Customs authorities retain the power to reassess product classification, value, origin, admissibility, duty or tax. VERMART cannot guarantee that a customs authority will accept every estimate or declaration without further review.
For eligible EU consignments, applicable VAT and any separate customs duty or import charge shown at checkout may be collected as distinct amounts. VERMART maintains these amounts separately for tax and customs reporting.
The customer is responsible for confirming before purchase that the product may legally be imported, possessed and used in the destination country.
Supplements, OTC products, foods, cosmetics, personal-care products and baby products may be subject to quantity limits, prescriptions, permits, identification, ingredient restrictions or other destination requirements.
VERMART may cancel an order when we identify a material shipping, safety or import restriction before dispatch. Cancellation does not guarantee that VERMART can identify every destination restriction.
A carrier may deliver to the address, a concierge, reception desk, parcel locker, post office, courier branch or authorized pickup point.
Customers are responsible for:
Refused, abandoned or unclaimed shipments are handled under our Returns, Refunds & Cancellations Policy.
Report visible damage, missing contents or an incorrect product promptly to support@vermart.com, preferably within 7 calendar days after delivery, and retain the product, shipping carton, label and packaging.
If tracking stops updating for an unusual period, we may open a carrier investigation before approving a refund or replacement.
A delivery scan is evidence of delivery but may be investigated where the customer reports non-receipt. Customers may be asked to check with household members, neighbours, reception, parcel lockers and the local delivery office and to cooperate with carrier enquiries.
Full claim procedures and available remedies are described in our Returns, Refunds & Cancellations Policy.
If a shipment is refused, unclaimed, returned or undeliverable because of an incorrect address, customer non-response, unpaid customer charges, missing customer documentation or a destination restriction, refund eligibility will be determined after the parcel's final disposition is known.
Actual non-recoverable shipping, return, customs, storage, brokerage, carrier and destruction costs may be deducted where permitted by law. These limitations do not apply to the extent a problem was caused by a verified VERMART error or a mandatory consumer remedy applies.
We may update this Shipping & Delivery Policy prospectively to reflect changes in carriers, markets, fulfillment locations or legal requirements. The policy applicable to an order is generally the version in effect when the order was placed, together with mandatory law.
VERMART Customer Support
Email: support@vermart.com
Phone: +1 (844) 483-7627
Website: https://vermart.com
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