Order Tracking & Status

Follow your order from confirmation to delivery. The most reliable tracking information comes from the carrier link provided when your shipment is dispatched.

Check an existing order

Sign in to your customer account to review available order history, or open the tracking link in your shipping confirmation email.

Sign in to view ordersRequest order assistance

How Tracking Works

  1. Look for your shipping confirmation email after dispatch.
  2. Open the carrier tracking link, if the selected service includes tracking.
  3. Check carrier scan updates for delivery progress and any customs processing.

Why Isn't My Tracking Updated?

Some international parcels have gaps in tracking during customs inspections or when carriers hand the package to a delivery partner. Processing time before dispatch is separate from delivery transit, and not all shipping services provide the same scan frequency.

Need Help With a Delay?

For assistance with a delayed shipment, contact support@vermart.com with your order number and checkout email address. You can also reach our customer care team at 1-844-4-VERMART (+1 (844) 483-7627). We'll help investigate your shipment with the carrier when applicable.

This page provides account access and tracking guidance. It does not claim to be a real-time carrier tracking portal.