FAQs

VERMART seeks genuine branded merchandise through established retailers, wholesalers, distributors and other commercial supply channels. Packaging, labels and specifications may vary by country or production batch.

We are an independent online retailer. Unless expressly stated, VERMART is not sponsored by, affiliated with or endorsed by the manufacturers or brand owners whose products appear in our catalog.

No. Supplements, foods, cosmetics, personal care, batteries, fragrances and other products can be restricted in some destinations. We may decline or cancel orders that cannot be shipped legally or safely, subject to applicable law.

Depending on the item, stock availability and destination, eligible orders may ship from the United States, Canada or another disclosed fulfillment location.

Yes. Products dispatched from different locations may arrive separately. Tracking information will be provided for eligible shipping services when available.

Under ordinary conditions, order processing typically takes 1–3 business days, separate from carrier transit. Delivery methods and available estimates are displayed during checkout. Customs, holidays or carrier disruptions can cause delays.

Open the tracking link in your dispatch email, when available. You can also review orders in your customer account or visit our Order Tracking Help page.

Contact support@vermart.com promptly with your order number. We will review the request, but changes might not be possible once processing or dispatch has begun. Applicable consumer rights are preserved.

International purchases may be subject to customs duties, taxes, brokerage or other import charges under destination-country rules. Check the costs displayed at checkout. Customs authorities or carriers may collect further charges where these have not been prepaid.

No. Duties are prepaid only when the applicable checkout and shipping service explicitly say so. Otherwise, import charges may be payable on arrival. Customs authorities can independently review or reassess a shipment.

VERMART reviews eligibility where practicable, and customers should also check local restrictions before purchasing regulated or sensitive products. Contact us if you're unsure whether a product can ship to your destination.

Eligible unopened items may be considered for return within 15 calendar days after recorded delivery with prior authorization, subject to product exceptions and mandatory consumer rights. See our Returns, Refunds & Cancellations Policy.

Email us promptly with your order number, a description and photos where practical. Keep the item and packaging while the matter is reviewed. Your statutory rights remain unaffected.

See our Shipping Policy, Refund Policy, Terms of Service and Privacy Policy.

Contact our customer support team at support@vermart.com or reach VERMART at 1-844-4-VERMART (+1 (844) 483-7627). We normally respond to email within 1–2 business days; complex investigations may take longer.